Step-by-Step Guide for A Successful Customer Journey Mapping

One of the most essential ideas customer service speakers stress for a successful business is understanding your customers. By enhancing your understanding of them, including their purchasing habits and motivations, you can personalize the type of service you provide.

With that, businesses use a process called customer journey mapping to better grasp customer experience – from start to end. If your company hasn’t done it yet, don’t fret! Here’s a step-by-step guide on how to do a successful one:

1. Planning.

In the first stage, you will need to select which specific subject whose experience will you track and know whatever mission he or she may have. This step will prevent having a map that’s too broad and generic.

Determine the basics like age, gender, household income, and location. Then, get to more specific details, such as how they interact with vendors or how do they learn about your services and products.

2. Recognizing the touch points.

Touchpoints are the interactions your subject have with your business. Regardless if it’s good, bad, or ugly. 

This is the time where you can assess how and when your customers deal with your company and determine what factors and pain points that affect whether he or she will remain a loyal client or if he or she will take the business elsewhere.

3. Empathizing.

Walk in your customer’s shoes and know how your customer feels throughout their encounter with your business. Some good things to document during this stage include what the customers are seeing, hearing, doing and, and feeling.

4. Brainstorming.

This is the stage where results from your customer journey mapping process come. With your team, brainstorm what conclusions you can take from the data you’ve gathered so far. Then, organize them in a relatable way to your map.

5. Creating an affinity diagram.

Here’s the visual stage. All the information you’ve gathered, along with all the conclusions or ideas should be put together in a diagram that displays and connects everything you’ve learned. It is best to be creative and choose a layout that works best for you and your team.

Now that you have accomplished the map, it’s time to share it with each person in your business and implement innovation based on what you’ve discovered. If everyone is aware of the vision. It will be quicker to reach the goal of providing the best customer experience.

How Do Bondsmen Make Money?

Often, one might find advertisements of bail bondsmen on the internet stating Bail Bonds in Jacksonville, FL., Click here!” Unknown to many, bail bondsmen put up an excellent money-making business, especially with the rise in unmitigated criminal charges filed in district courts. Here’s how these entrepreneurs make a profit:

Through Contracts

Reputable bail bonds office enter into agreements with district courts where they stipulate to posting a defendant’s bond and agree to be bound by such a contract. As such, the court requires the bondsman’s signature without having to pay the cash out front immediately. 

In this contract, the court works under the object that the accused would regularly appear in court and that the bail bonds office would pay the full bail amount should the clerk of court require them to.

Through a Non-refundable Cut

Each bail bond business requires the accused or defendant to pay them around 10% of the bail amount posted by the court before their agreements. Such a fee is non-refundable and thus cannot be treated as a preconceived deposit.

Typically, low-tier cases with defendants of a low flight-risk status with high amounts of bail can already make a profit just by the 10% cut. Besides, the bondsman signature is the one required by the court to release the defendant so that they won’t have any legal recourse of action against the bail bonds office.

Through Temporary Hold of Assets

Bail bonds offices make profit only when the accused appears regularly in court. Should the defendant refuse to appear, the bond is called immediately.

This way, the bondsmen are required that any tangible security be placed in their custody: a car, a property, jewelry, or anything of reasonable pecuniary estimation. It is done to ensure that when the defendant escapes their contract and the bondsman to pay the bail in full, they would have secured profit for themselves.

In other words, when the bond is forfeited to the court, the office seizes the properties and assets to sell it and make a profit from the cash paid out as bail. Besides, to secure the defendant’s appearance and continuance of their agreement, guarantors and bondswomen usually hire bounty hunters to collect or follow fugitives of law and their bonds agreement.

Conclusion

Bail bonds guarantors make a profit through the non-refundable 10% cut and the control over a defendant’s assets. It is a business that makes money by reasonably set boundaries and agreements. Nevertheless, it’s a venture that is undoubtedly worth considering for entrepreneurs looking for something new. 

Start Your Career In Fitness Now

We love bikes – obviously! But life isn’t all about racing. For many, there needs to be a job paying the bills while racing is a hobby reserved for weekends. There are many great careers out there, but for flexibility, pay and rewarding there are few better jobs than being a personal trainer. I know many PT’s and not only do they look great, they seem to have plenty of money for hobbies and time on their hands. But how easy is it to become a personal trainer in the UK? Let’s find out more in this months blog post.

You can do this by signing up for personal training courses at FLM training. They do a range of different fitness courses and packages which allow you to gain more qualification and save money. They do a range of fantastic courses such as kettle bell training, indoor cycling, circuit training and first aid; if you want to they also do a course on applied nutrition methods.

personal trainer courses in UKThe price of each course they do is completely different as it depends on the level of the qualification and how much training you are given. For example they do a Level 2 gym instructing which costs £499 and only lasts 5 days if you include a day for the assessment, whereas a Level 3 sports massage course costs £1,199 and lasts 7 days for practical and a day for completing the assessment. If you want to save money they do packages which allow you to gain more than one qualification and overall save money as you’re not paying for each one separately but as a bundle. They have 4 set packages but if you contact them they will design a package that is specifically for you and can involve training for the qualification that you want to receive.

They do four packages a basic PT package, an advanced package, premium package and a premium+ pt and massage package. The basic package includes a L2 qualification in gym instructing and L3 qualification in personal training. The advanced pt package includes the same as the basic but also 3xCPD qualifications. The premium+ pt has the same as the advanced but also a day of first aid and a L3 qualification in exercise referral. Lastly is the Premium+ pt and massage which has the same as the premium but also sports massage training.  The basic costs £1600 and the advanced costs £1800; the premium+ pt costs £2300 and the Premium+ pt and massage costs £3300.

Being a personal trainer means you need good people skills as you’re always dealing with clients and good organisations kills. You will need to talk to clients about setting goals and work out their fitness level. You would need to give them advice on health, nutrition and lifestyle changes, help them with their workouts and make sure to record their progress. Your hours would mostly be evenings and weekends if your client works during the week; your wage will all depend on the hours you work and whether you work for a gym or are self employed.

 

Motocross racing history to latest happenings

motocross-1283197_640Motocross is an off-road motorcycling sport that evolved from the U.K. motorcycle trials. The sport was inspired from the Scottish Six Days Trial that started in 1912, and the Auto Cycle Club quarterly trials back in 1909.

In the U.K., the game commonly started getting called ‘scrambles’ when a race to the finish factor was added to the balance and scoring factor. The first ever scrambles race was held in Surrey, and dates back to 1924. When the game started getting global recognition, the name ‘motocross racing’ came into being.

Development of motocross in the U.K.

The sport started growing as ‘scrambles’ in the 1930s. A number of British teams, including the BSA, Norton, Rudge, AJS, and Matchless, competed aggressively. The off-road races eventually led to the development of motorcycles on a whole, as the necessity for firmer, more durable, and flexible bikes rose. Suspensions came in the 1930s itself. Swing fork for the rear suspension was introduced in the 1950s.

A new individual European Championship was created by the FIM in 1952. The bikes in this Championship needed to use the 500cc displacement. Five years later, in 1957, the European Championship grew into Wor
ld Championship. A new 250cc World Championship was added in 1962. With this smaller bike category, came the two-stroke motorcycles.

Development of motorcycles

Post WWII, BSA became the leading motorcycle manufacturer globally. All the competitions in the 1940s was ruled by BSA bikes.motocross-942545_640

The new 250cc category gave way to the popularity of companies like CZ from Czechoslovakia, Greeves from England, and Husqvarna from Sweden. These companies were known to produce light-weight agile bikes.

Two-stroke engine technology made the bikes heavier in the 1960s. Four-stroke engines started getting limited to niche competitions. The era had the maximum champions from Belgium and Sweden.

Motocross in U.S.

The term and the exact sport of Motocross was introduced to the United States in 1966 with the exhibition of Swedish champion, Torsten Hallman, in an American event. The popularity of the sports in the U.S. contributed greatly to the success of the sport worldwide.

Leading competitions worldwide

There are four most popular motocross championships globally. They are:

  • FIM– The FIM Grand Prix Motocross World Championship is an event of Europe with events in the other continents too. There are four classes of the FIM race; 450cc MXGP race, 250cc MX2 races, 650cc MX3 race, and the Women’s MX race.
  • AMA– The AMA Motocross Championship is held from May to August every year. There are 12 rounds on 12 motocross-1283186_640different tracks all over the U.S. This Championship has 3 categories.
  • Maxxis British Motocross Championship– This is the primary off-road championship of the U.K. It has
    two classes, MX1 and MX2 for 250cc-450cc, and 170cc-250cc cycles respectively.
  • UCI World Championship-The UCI World Championships include a host of different categories and segments including women’s championship. The initial stages include Time Trial, followed by a track races.

Motocross has grown to give rise to other sports including Freestyle Motocross, SuperMoto, Quad Motocross, Side Jeeps, Dirt-racing, and Mini-Motocross.